Welcome to My World of User Experience (UX)

Establish a connection with me to elevate user experiences through meticulously crafted design solutions that captivate your audience.

Crafting Exceptional User Experiences

I am passionate about integrating all essential elements of an optimal user experience to create a seamless and engaging user journey for my clients. Explore my work to witness my immersive user journey design approach.

Career Highlights

1

Leader

As a UX Design Lead, I have been responsible for optimizing employee experiences across various user journeys and channels. My key responsibilities include designing the employee portal, email templates, voice channel journeys, smart locker journeys, the Nexthink campaign, the virtual agent chatbot interface, and mobile applications.

2

Designer

As a UX Designer, I have been responsible for the employee portal website, which includes a virtual agent chatbot. My expertise encompasses branding, design systems, and accessibility. I have collaborated with developers, stakeholders, and Agile teams to ensure that the design is user-friendly and accessible throughout the project.

3

Researcher

As a User Experience Researcher, I have conducted usability testing, analyzed the results, and provided feedback to enhance the product’s usability. Furthermore, I enhanced the user experience of the help center website by providing comprehensive guidelines and definitions.

4

Learner

I am deeply intrigued by Artificial Intelligence (AI) and have commenced my journey to learn how I can best contribute to AI projects as a User Experience (UX) professional. Additionally, I have acquired proficiency in the Double Diamond process and am now able to apply my knowledge to real-world projects.

The Double Diamond Model

As a UX expert, my problem-solving process is guided by the Double Diamond Model, a design process model introduced by the British Design Council in 2005. This model provides a clear, comprehensive, and visually represented framework for the design process, emphasizing both problem identification and solution development.

The model comprises four distinct phases:

1. Discover: This initial phase focuses on comprehending the problem domain. Designers gather insights through user research, observations, and data collection to identify user requirements and challenges.

2. Define: In this phase, the gathered insights are analyzed and synthesized to precisely define the core problem. This entails crafting problem statements or design briefs that serve as guiding principles for the development process.

3. Develop: Here, designers explore diverse solutions through ideation, prototyping, and testing. The objective is to develop multiple potential solutions and refine them based on feedback and testing.

4. Deliver: The final phase involves selecting the most viable solution, finalizing the design, and implementing it. This encompasses final testing, production, and launch, ensuring the solution effectively addresses the defined problem.

The Double Diamond model advocates for a harmonious balance between divergent thinking (exploring broadly) and convergent thinking (narrowing down) in each phase. This approach promotes a thorough and user-centric design methodology.